Refund & Cancellation Policy

Project & Service Work

Advance payment. A non-refundable advance (typically 40% of project cost) is required before work commences on a website, SEO, or other project engagement.
Cancellation mid-project. If a client cancels a project after work has started, the client remains liable for the value of work completed to that point; any balance of the advance beyond completed work is assessed on a case-by-case basis.
Client delays. Extended delays (15+ working days) in client feedback or required materials may, in some cases, forfeit advance payments made, as set out in our Terms of Use.
Recurring services. Ongoing services such as maintenance, hosting or SEO retainers may be cancelled by either party with written notice; fees already paid for the current billing period are not refunded, but no further billing occurs after the notice period ends.

Payments made through the Payment Options page are linked to a specific invoice, project milestone, or service agreed with our team beforehand.

Requesting a refund. If you believe a payment was made in error, or a service was not delivered as agreed, contact us at [email protected] within 7 days of the transaction, with your payment reference / transaction ID.
Review. We review each request and respond within 5 business days. Approved refunds are processed back to the original payment method (UPI, card, net banking, or PayPal balance/card) and are not issued as cash or to a different account.
Processing time. Once approved, refunds are typically credited within 7–10 business days, depending on your bank or payment provider's own processing times, which are outside our control.
Failed or duplicate transactions. If a payment is debited but the transaction fails or is duplicated due to a technical issue, the amount is refunded automatically by the payment gateway within their standard timelines, or manually by us on confirmation if it is not.

For any refund or cancellation query, write to [email protected] or call +91 9993744044. This policy is part of, and should be read together with, our Terms of Use.